This glossary helps stakeholders within the telco B2B sector, including employees, customers, partners, and vendors, understand the terminology commonly used in discussions, documentation, and transactions.
Telco (Telecommunications Company): A company that provides telecommunications services, such as voice, data, and internet connectivity, to consumers and businesses.
B2B (Business-to-Business): Refers to commerce transactions between businesses, such as a telco providing services to other businesses rather than individual consumers.
Broadband Services: High-speed internet services provided over various technologies such as DSL, cable, fiber-optic, or wireless.
Mobile Services: Telecommunication services provided through wireless networks, including voice calls, messaging, and mobile internet access.
CRM (Customer Relationship Management): Software systems and strategies used to manage interactions with current and potential customers, including sales, marketing, and customer service activities.
Lead Generation: The process of identifying and attracting potential customers for a product or service.
Lead Qualification: Assessing the suitability and potential value of leads based on criteria such as company size, industry, and needs.
Sales Engagement: Interaction between sales representatives and potential customers to discuss products, services, and potential solutions.
Opportunity Management: The process of identifying and managing potential sales opportunities within a sales pipeline.
Proposal and Contract Management: Creating and managing proposals and contracts for the sale of products or services.
Order Processing: The process of managing and fulfilling customer orders, including validation, provisioning, and activation.
Account Management: Managing ongoing relationships with customers, including onboarding, support, and renewal activities.
Renewals and Upselling: Managing contract renewals and identifying opportunities to upsell additional products or services to existing customers.
Reporting and Analytics: Analyzing sales performance, pipeline metrics, and customer data to inform decision-making and strategic planning.
Continuous Improvement: The process of iteratively improving sales processes, strategies, and systems to enhance efficiency and effectiveness.
This glossary serves as a reference for individuals involved in telco B2B operations, ensuring clarity and consistency in communication and understanding across the organization and its stakeholders.
Comments